FQA

  1. How To Book?
  2. How PayPal transaction fees is being calculated?
  3. Is the price shown in the listing subjected to any tax or services charges?
  4. Is there any discount for long stay customer?
  5. Can I book on behalf of a friend or family member?
  6. How do I contact Host?
  7. How do I know a reservation is accepted or confirmed?
  8. Why I did not receive any response or confirmation from Fanny Vacation Home? 
  9. Do you provide breakfast?
  10. What Should I prepare or bring during check in?
  11. What is Security deposit? Is it refundable?
  12. How do I collect the keys?
  13. How to go to your apartments?
  14. Can I request for earlier check in?
  15. Can I delay my Check Out time?
  16. Can I cancel my booking?
  17. Can I change my date after booking made?

Q1. How To Book?

Step 1:  Please fill up your details in this apartment booking form, We will We will confirm to you the apartments available date by email within 24 hours.

Step 2: Please bank in 50% of the total amount as reservation. The account number will be given in the email. There are 2 bank in options:

  • Bank into our local May Bank account, suitable for local guest.
  • Pay through our PayPal account, 4% of the total amount will be charge to guest for paypal transaction fees.suitable for foreign guest.

Step3:  Once we received the 50% of total amount, we will send a confirmation email within 24hours and reserve the apartment to you.

Please note that the booking will not be confirmed until we have received the 50% of total amount and you have received a confirmation email from Fanny Vacation home.

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Q2. How PayPal transaction fees is being calculated?

PayPal transaction fees are calculated from the reservation subtotal, excluding any security deposit amount. The subtotal is the complete price of the reservation before service fees have been added. If you alter your reservation, the service fees adjust according to the new subtotal.

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Q3. Is the price shown in the listing subjected to any tax or services charges?
The price listed in our website is nett price, If guest choose to bank into our local May bank account, there is no additional tax or services charges to our guest.
If guest choose to pay through PayPal, there will be a 4% of paypal transaction fees charge to guest.

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Q4. Is there any discount for long stay customer?
yes, we offer our long stay customer (minimum 7 nights above) with different saving package, Please fill up your details in the apartment booking format, we will reply you with attractive discount.

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Q5. Can I book on behalf of a friend or family member?
Trust and transparency are vital to the Fanny Vacation Home’s experience, so we required that all reservations be booked by someone who is actually going to stay at the listing. We don’t allow third-party reservations on behalf of someone.

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Q6. How do I contact Host?
Pls click on our “Contact Us” page to get our email & contact or you can also find our contact detials from our confirmation emails

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Q7. How do I know a reservation is accepted or confirmed?
If your reservation is accepted, meaning confirmed. You will received a confirmation email from Fanny Vacation home to inform you that your apartment is already reserved.

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Q8. Why I did not receive any response or confirmation from Fanny Vacation Home?
Please check on your email’s junk box, if you can’t found any, please drop us an email with your payment receipt and call us in ASAP. We are glad to a assist.

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Q9. Do you provide breakfast?
The price in the listing is for accommadation only, no breakfast included.

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Q10. What Should I prepare or bring during check in?

  1.  A photo copy and original of your identity card or passport and pass the photo copy to us. This identity card or passport must belong to someone who is actually going to stay at our apartment.
  2. The balance 50% of rental and security deposit RM 350 (cash only)
  3. Due to hygiene concern, please bring your towel.
  4. If you selected an apartment with swimming pool, please bring your proper swimming costume if you plan to swim. All the guest are required to put on a proper swimming costume before entering into the pool.
  5. Our guest are encourage to purchase their own travel insurance, Fanny Vacation Home is not liable for any accidents or injuries happened in the premises or vehicles.

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Q11. What is Security deposit? Is it refundable?
Security deposit help cover accidents that occur during the stay, like spilled wine on the rug, a broken window, or an unreturned key. Security deposit must be paid by the guest upon key collection.
It is refundable after check out if there is no lost , damages, massive dirt or the house rules is not violated.

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Q12. How do I collect the key?
This is a private own apartment, thurs we do not have 24hours receptionist. Kindly contact us 1 day in advance to provide your estimate time of arrival. The contact details will be given in our confirmation email.
We will meet you in the apartment to pass over the key to you. Late night check in or check out services is not available.
For special request, there will be Surcharge of RM60 for check in or check out between between 9pm – 9am.

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Q13. How to go to your apartments?
Please click on “Ways To Reach Us“, we will show the route via Google Map.

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Q14. Can I request for earlier check in?
Kindly let us know your estimate time of arrival. We are glad to assist, but there is no guarantee for earlier check in arrangement, we will confirm to you 1 day in advance before your arrival date.
We only able to fulfill your request when the apartment is not occupied or the guest has checked out before 10am.

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Q15. Can I delay my Check Out time?
We are glad to assist your need, when there is no customer check in on the following date.
Please remember to call to us if you want to delay in check out.
Otherwise it might cause delay in check in for next customer and there will be a minimum surcharge of RM50 ringgit if delay in check out without permission, subsequent hours is RM25 per hour. Delay more than 4 hours will be subjected to 1 night rental.

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Q16. Can I cancel my booking?
Any cancellation received to arrival will incur 50% charge from the total rental. Failure to arrive at your hotel will be treated as a No-Show and no refund will be given.

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Q17. Can I change my date after booking made?
Our reschedule window is minimum 21 days in advance before check in date.
It is subjected to availability, no refund will be given if the date is not available.
If the reschedule date is fall on the peak season, you will subjected to the payment for the difference in rental.

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