Notes to Guest

We hope that you, our guests will enjoy your stay and make full use of the homestay’s facilities. Our guests are kindly requested to observe the rules, so that your stay will be comfortable, safe and hassle free.

We will collect a security deposit of RM 350 (in cash only) upon check in. This is refundable during check out if there are no damages, lost or massive dirt.

A) Apartment Policies

  1. Maximum number of people allowed is eight (8) for Both adults and children. RM25 per person will be charge after 8 persons
  2. No smoking, durian, pets and explosive materials are allowed inside the apartment.
  3. Pork & dog are restricted in Muslim’s homestay only.
  4. Facilities are to be used with care, each registered occupant is equally responsible for any damage or lost to the apartment/room’s property caused by them or by their guests.
  5. Illegal activities are prohibited.
  6. Any activities which may interfere with the quiet enjoyment of the neighborhood are not allowed.
  7. Proper swimming costume is required to wear before entering into the swimming pool.
  8. Please refrain from using equipment or fixtures for purposes other than those intended, please Do Not remove or alter any equipment or fixtures of the apartment.
  9. Late night check in or check out services is not available.
  10. Please remember to make a request to the owner if you want to delay in check out. As it might cause delay in check in for next customer. Thurs, there will be a minimum surcharge of RM50 ringgit if delay in check out without permission, subsequent hours is RM25 per hour.
  11. Reschedule is not encouraged and it is subjected to availability.
  12. Any cancellation received  to arrival will incur 50% charge from the total rental. Failure to arrive at your hotel will be treated as a No-Show and no refund will be given.

* The owner reserves the right to terminate the lodging contract of guests without refund if any of the above rules are violated*

B) Apartment Services:

  1.  This is a privately owned apartment & thus does not have any reception. Please contact the owner 1 day prior to inform on arrival time & key collection. Contact details will be provided during confirmation of booking.
  2. Rental including 1 time house cleaning before guest check in,  no daily house keeping services, but it can be arranged upon request with surcharge @ RM68 each time.
  3. Basic toiletries such as shampoo and toilet paper are ready in the apartment.  Due to hygiene concern, kindly prepare your own towel.
  4. Check in 3pm-5pm and Check out 9am-12pm.
  5. Standard check in time 3pm and check out time 12pm.
  6. Earlier check in or late check out can be arranged upon request and subject to availability.

 

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